Terms of sale
1 RETURN / EXCHANGE POLICY
All NOBLE ART products have a return or exchange guarantee.
Customers may return items for refund or exchange up to 15 days after delivery.
For any clarification, problem or question, please contact us through our email at firstname.lastname@example.org.
NOBLE ART guarantees its customers the possibility of canceling their order at any time and at no cost (provided that it is communicated before the order has been made available to the shipping company).
Refunds and exchanges will be provided once the item has been received and inspected by our team.
Please allow up to 14 business days from the time you mail the statement for our team to receive and process your request.
For all returns, items must be in their original condition and free of damage. The original labels must be attached.
For items returned without their original packaging, a repackaging fee of EUR 10 will be charged.
NOBLE ART is not responsible for items that are lost or damaged in shipping.
In the case of items with shipping included like this, the amount refunded will be the price of the item less the cost of the initial shipment according to the information on rates indicated on the following page https://www.packlink.es
Any return shipping fees are the responsibility of the customer.
In case of change of size of the article, any shipment made in this regard will be borne by the user.
To start a refund or exchange return, contact us via email: email@example.com.
- GUARANTEE POLICY
We guarantee the good quality and condition of all the products we sell. Whether they are purchased in the physical store or in the online store.
NOBLE ART products are only available in our physical store (NOBLE ART, Valencia) and on our website: nobleart.com. We do not work with retail suppliers.
If you purchase a product from us through an unauthorized retailer, we are not responsible for its quality and condition.
- SHIPPING POLICY
Orders are handled between 1 to 3 business days, unless products are purchased out of stock or in pre-order. Each order is hand selected and goes through a quality control inspection.
Once your order has been processed and shipped, a shipping confirmation email with a tracking number will be sent.
It is important to note that some orders may require additional information regarding the address and / or payment confirmation. Check your inbox frequently to make sure your request has been processed.
NOBLE ART is not responsible for possible delays in delivery, as they depend directly on the shipping company.
In case a package has been lost or it is not possible to confirm delivery with tracking, we will process a reshipment of the order. If your package does not arrive or arrives damaged, contact us at: firstname.lastname@example.org providing us with your order number.
4. SHIPPING TO SWITZERLAND
Parcel shipments to non-EU countries are subject to customs inspection. The management of customs clearance may affect the transit time specified in this Manual.
Any charge that is generated in the Customs office of destination (duties, taxes, VAT, etc.) must be paid by the recipient, and may be collected by Customs, with several months of delay.